Shipping Policy

Change of Mind

We will not offer exchanges or refunds based on crystal characteristics or change of mind. Please read the product listings carefully! All measurements & item weights are listed in the product descriptions. Please note weights may vary slightly due to different scales being used and therefore the variation of accuracy between scale brands and types.
Crystals are all unique, are not always available and can be rare. For this reason, all sales will be final.

As crystals are natural stones gathered from the earth.
Each crystal is different and can vary in size, colour, shape, patterning, etc.

Crystals often contain natural markings, pits, fissures, inclusions, internal fractures, etc.

Crystals may vary slightly from the photographs provided in the product listings. Photographs are provided as a representation of the size, quality and colours of the crystal listed. It’s also important to note, that colours can also be depicted differently depending on the screen you are viewing them on.

Damage or Other Issues

We take extreme care to inspect & package your items so they arrive safely. Please inspect your order upon reception and contact us (within 48hours of receiving your package iif the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

info@wildjupiter.com

Make sure you include: Your order number, your name and pictures or video of the damaged items and we will do our best to make rectify the issue.

You will be required to return the item, via a trackable shipping method, ensuring to provide us with the tracking number..

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wildjupiter.com